Off-Premise Demand
As we alluded to in last week’s post, the COVID-19 restaurant recovery has been incredibly unequal. In fact, even using the word recovery...
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To The 'Burbs
There seems to be a prevailing idea that the suburbs are about to find their groove again as home buyers and renters seek more space. I'm...
Delivery Fees
Dining room closures and an industry reliance on off-premise occasions have made it somewhat difficult to remember how the industry used...
Eatertainment's Exposure
Chuck E. Cheese has filed for bankruptcy. S&P Global Market Intelligence said Dave & Busters is more likely to default on its debt than...
Virtual Brands
Delivery-only initiatives have captured much attention over the last few years. It seems that a good chunk of the conversation has been...
Washing Dishes
A few weeks ago, we wrote about Norman Brinker's strategy for obtaining customer insights - anonymously approaching guests outside of...
Recession Lessons
As the economic consequences of the COVID-19 outbreak continue to unfold, many operators are understandably looking back to the Great...
Brinker's Market Research
In season one, we heard several guests discuss Norman Brinker’s strategy for obtaining consumer insights. Perhaps we should have expected...
Connecting the Dots
We're excited to announce our new video series, Connecting the Dots. In these videos, we examine some notable excerpts from our podcast,...
Demographic Trends
In Theory of Evolution, Chuck Winship offered a simple reason that contributed to Norman Brinker’s decision to join Chili’s:...
Niche Concepts
Niche concepts are usually at the center of trend-focused conversations throughout the restaurant industry, and most of the concepts...
Educating Customers
In season one, we had two guests touch on the idea of educating consumers, though in very different respects. In episode four, Chuck...
The Power of Language
One of the unexpected themes from our first season was the Power of Language. In episode one, Richard Gonzmart mentioned that his...
Redefining Casual Dining
The start of casual dining is often dated to the founding of Steak & Ale in 1966. More than that, Steak & Ale is also credited with a few...
Good Real Estate
As the coronavirus outbreak leads consumers to new routines and behaviors, restaurants are rethinking the attributes that constitute a...
Acquisition Talk
The restaurant industry has been on a march toward consolidation. In the last three years, Nation's Restaurant News has reported over 100...
The Future of Hospitality
One of the many considerations for dine-in restaurants right now is how they will draw in customers once dining rooms start to reopen. Of...
