Home | Restaurant decisions

Off-Premise Demand

As we alluded to in last week’s post, the COVID-19 restaurant recovery has been incredibly unequal. In fact, even using the word recovery...

To The 'Burbs

There seems to be a prevailing idea that the suburbs are about to find their groove again as home buyers and renters seek more space. I'm...

Delivery Fees

Dining room closures and an industry reliance on off-premise occasions have made it somewhat difficult to remember how the industry used...

Eatertainment's Exposure

Chuck E. Cheese has filed for bankruptcy. S&P Global Market Intelligence said Dave & Busters is more likely to default on its debt than...

Virtual Brands

Delivery-only initiatives have captured much attention over the last few years. It seems that a good chunk of the conversation has been...

Washing Dishes

A few weeks ago, we wrote about Norman Brinker's strategy for obtaining customer insights - anonymously approaching guests outside of...

Recession Lessons

As the economic consequences of the COVID-19 outbreak continue to unfold, many operators are understandably looking back to the Great...

Brinker's Market Research

In season one, we heard several guests discuss Norman Brinker’s strategy for obtaining consumer insights. Perhaps we should have expected...

Connecting the Dots

We're excited to announce our new video series, Connecting the Dots. In these videos, we examine some notable excerpts from our podcast,...

Demographic Trends

In Theory of Evolution, Chuck Winship offered a simple reason that contributed to Norman Brinker’s decision to join Chili’s:...

Niche Concepts

Niche concepts are usually at the center of trend-focused conversations throughout the restaurant industry, and most of the concepts...

Educating Customers

In season one, we had two guests touch on the idea of educating consumers, though in very different respects. In episode four, Chuck...

The Power of Language

One of the unexpected themes from our first season was the Power of Language. In episode one, Richard Gonzmart mentioned that his...

Redefining Casual Dining

The start of casual dining is often dated to the founding of Steak & Ale in 1966. More than that, Steak & Ale is also credited with a few...

Good Real Estate

As the coronavirus outbreak leads consumers to new routines and behaviors, restaurants are rethinking the attributes that constitute a...

Acquisition Talk

The restaurant industry has been on a march toward consolidation. In the last three years, Nation's Restaurant News has reported over 100...

The Future of Hospitality

One of the many considerations for dine-in restaurants right now is how they will draw in customers once dining rooms start to reopen. Of...

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